Food Safety FAQs

Find answers to your questions about our Food Safety training courses, including enrollment questions and technical requirements. If you have a question not listed on our FAQ page, do not hesitate to search further via the Knowledge Base.

Course Related

​If your employer asks you to take the ServSafe, StateFoodSafety, or other similar food safety course, those names are simply food safety course brand names. Our Learn2Serve Course is the same qualifiying course as the other brand names and is accepted nationally.

The Learn2Serve Food Protection Manager Certification is approved by the American National Standards Institute and the Conference for Food Protection (ANSI-CFP). This accredited exam is accepted in all states that have mandatory certification requirements for Food Management Professionals.

Most employers accept our course, but in rare occasions – there are different regulations – so make sure with your employer.​

The Food Manager Certification is usually valid for 5 years. However, in a few local jurisdictions this may vary, so make sure to check with your local health authority.

Before the Exam: To login into the exam you will need the username and password sent to you in the exam enrollment notice email. If you did not receive your username and password contact Customer Support at 855-796-3525. IMPORTANT: You must have your Username and Password available when you arrive to take the exam.

To Schedule Your Exam Online: After purchasing the exam, please click here to schedule your exam. (Note: To login to the exam, you will need the username and password sent to you after purchase in the exam enrollment notice email.)

Course and Exam Completion Instructions: Upon receiving a passing score of 70%, candidates may print a proof of completion certificate from the LMS. Also, an official certificate will be mailed to candidates within 15 business days of exam completion. Certificate details are provided in this instructions document. Download (400k PDF)
Further PSI exam questions:

Yes, a temporary printable certificate is immediately available upon completion of all courses provided.

Please login to your account using the username and password that you originally used to take the course. If you forgot your username and password, please call 1-877-881-2235 to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.​

There is no time limit on the Food Safety Manager Principles – 8 hour course. Take it at your leisure and pause and continue with boomarking from where you left off.

Online training is easier than on-site training because it is convenient and self-paced.

Many workers are so busy or live in areas where classroom sessions are not practical. Online offers much greater convenience. The self-paced nature of online allows each student to spend more time on the topics they are not familiar with and move more quickly through those that they are. In a classroom, everyone marches through the same topics for the same amount of time.

Furthermore, the online course is equivalent to an on-site classroom course.

Technical Questions

First make sure you have the latest version of Adobe Reader. You can download a free copy at Once you download it, follow the installation instructions.

If you have forgotten your password, go to and click on the Student Login link. Then click the “Forgot password?” link below the student login. Then enter your email address. You should receive an email to your email address stating your password.

If you have forgotten your username and password, please contact student support at 1-877-881-2235.

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  • Error message on page?
  • Page not displaying correctly?

All three of these issues can usually be fixed by clearing your cache or cookies. Here is a site we recommend’s-Cache you can also do an internet search for “clearing cache” as there are many online resources to assist you in accomplishing this.

Some of these difficulties are caused by the settings on your computers. The easiest way to solve them is to clear your “cookies”. Follow these steps:

  • Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’.
  • Then go to the middle of the Internet options box and click on ‘Delete Cookies’. It will take a minute for the cookies to delete.
  • Once the operation is complete, close the box and log back into the course.

If this does not work please contact customer support at 1-877-881-2235.

Please contact customer support at 1-877-881-2235 so that we can assist you with this issue.

The cost of each course is located on the web page and in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express) and Telecheck.